Refund Policy

1. KiVolve Pro Subscription

KiVolve Pro is planned as a recurring subscription of ₹299/month. Online payment is not live yet, so no charges are being made, and this policy describes the terms that will apply once paid subscriptions launch. When billing is live, the subscription will renew monthly until you cancel. Until an in-app cancel option is available, you can cancel by emailing career@kivolve.in. Cancelling stops future billing but does not retroactively refund the current billing period unless stated below.

2. Free Tier

KiVolve's core features — Opportunities, Journey tracking, Resume Locker, Resources (free items), and the general AI chat assistant — are free and require no payment, so no refund question arises for them.

3. Refund Eligibility

Once billing is live, you may request a full refund of your most recent Pro billing charge if:

• The request is made within 7 days of that charge, and
• You have not substantially used Pro-only features (Resume Builder, ATS Score, Mock Interview, Visa & Relocation assistant) during that billing period

Refunds are not available for billing periods where Pro features were used, or for any period more than 7 days in the past, except where required by applicable law.

4. How to Request a Refund

Email career@kivolve.in with your account email or phone number and the reason for your request. We aim to respond within 2–3 business days.

5. Processing Time

Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.

6. Cancellation vs. Refund

Cancelling your subscription is separate from requesting a refund. Cancelling stops future charges; it does not automatically refund a charge already made. Use the process in Section 4 if you also want a refund for the current period and meet the eligibility criteria above.

7. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of KiVolve Pro after changes constitutes acceptance of the revised policy.

8. Governing Law

This Policy is governed by the laws of India. Any disputes arising from this Policy are subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.